RETURNS AND COMPLAINTS POLICY

Thank you for your purchase; we hope you are fully satisfied with our product. Should you have any concerns or be dissatisfied, you may return the product in accordance with the terms below.


Return Policy


  1. Return Period: Products must be returned within 14 days of receipt.

  2. Product Condition: The product must be in pristine condition, in its original packaging, and show no signs of use or damage.

  3. Shipping Costs: We cover all return shipping costs to make the process easier for you.

How do I return the product?

  1. Contact: First, contact our customer service department at maureen_85april@outlook.com to obtain a unique return address and reference number.

  2. Prepare the Shipment: Please carefully pack the product in its original packaging and include proof of purchase (or a copy) along with the credit card number to which the refund should be issued.

Refund

  1. Verification: Upon receipt of the returned item and successful verification of its condition, we will issue a refund to the provided credit card number.

  2. Processing Time: The entire process may take up to 30 business days from the date the shipment is received.

  3. Confirmation Email: Once the refund has been processed to your account, we will send you a transaction confirmation via email.

  4. Account Statement: The funds will appear on your credit card statement within 1-2 billing cycles. The exact timing depends on the policy of your card-issuing bank. Where is my refund? — Advice

Where's My Refund? - Tip

  1. Check your bank and credit card statements.

  2. Contact your credit card company – sometimes it can take a while for the credit to appear.

  3. Contact the bank where you have an account.

If, after following the steps above, your refund still hasn't been processed, please contact us directly at haihaphuc02031995inyv@hotmail.com – we will try to resolve the issue as quickly as possible.